Shipping Policy

Last updated: September 12, 2026

Thank you for shopping with Aeturnel. We are committed to getting your order to you as quickly and securely as possible. Please review our shipping policy below to understand our timeframes and procedures.

1. Order Processing Time

All orders are processed within 1 to 2 business days (Monday through Friday, excluding weekends and federal holidays) after receiving your order confirmation email.
Once your order has shipped, you will receive a notification containing your tracking information.

2. Domestic Shipping Rates & Estimates

We currently expedited shipping options within the United States:

Expedited Shipping: 5 to 9 business days.
Shipping charges for your order will be calculated and displayed at checkout.

3. Address Changes & Incorrect Addresses

Please ensure your shipping address is correct at checkout. If you notice an error, contact us immediately. Once an order has left our fulfillment center, we are unable to alter the shipping destination or assume responsibility for packages misdelivered due to incorrect input.

4. Lost or Stolen Packages

Aeturnel is not responsible for lost or stolen packages once tracking confirms delivery to the provided address. If your tracking indicates delivery but you have not received your item, please reach out to the carrier directly to file a claim.

5. Questions & Contact

If you have any questions regarding your shipment, reach out to our support team through our contact page or at our official support email.